Player Security

Receipts Are Available

As an Iowa Lottery player, be sure to get your receipt every time you have a ticket checked or cashed at a lottery terminal. It's an easy way to verify the results of your ticket.

Scratch ticket and customer receiptRemember to protect yourself by determining on your own whether your ticket has won a prize. And know that whenever you do have a ticket checked or cashed at a lottery terminal in Iowa, receipts are automatically printed.

 If the receipt is for a scratch ticket, information at the bottom of the receipt shows the game, pack and ticket number for the ticket involved. Those same numbers are just above the barcode on the back of each scratch ticket, so you can check the receipt against the ticket to be sure they match.

Lotto ticket and customer receiptIf the receipt is for a lotto ticket in a game like Powerball® or Mega Millions®, in the upper left is a long string of numbers that includes the 14-digit serial number for your ticket. That same serial number also is in the upper left of the ticket itself. So again, you can check the receipt against the ticket to be sure they match.

(No receipts are involved for pull-tab tickets because they include "built-in receipts." Any prize won on a pull-tab is already printed underneath the tabs on the ticket so the amount involved is very clear.)

A lot of retail locations automatically offer nonwinning tickets back to their customers, but if that doesn't happen, feel free to ask for your ticket back if you have any concerns. Winning tickets are kept by the lottery and its retailers for record-keeping and security purposes, but nonwinning tickets can be returned to the customer.

Players are responsible for checking the accuracy of tickets before leaving the store, and for determining whether or not a ticket is a winner. If you believe you have won, and the terminal rejects, or a retailer disputes the validity of your prize claim, you may submit your claim directly to the Iowa Lottery for review. All risks of redeeming the ticket remain with the player. Iowa law prohibits the sale of lottery tickets to those younger than 21.

For more information, see our Sign Your Ticket FAQ page.

If you ever have a concern about Iowa Lottery products or operations, please call us at 515-725-7900 or e-mail us at