The Iowa Lottery conducts unannounced security checks at retail locations across the state to see how winning tickets are being handled. Working undercover, our staffers pose as customers presenting lottery tickets during the compliance checks.
The lottery is working hard to protect the integrity of its games, so be sure to take steps to protect yourself as well.
There have been incidents of theft and fraud involving lottery-ticket redemption in other states, so we need to be vigilant here. In some of those instances, customers were told their winning tickets hadn't won a prize; winning tickets were switched out for nonwinners; or players were paid a smaller amount than they'd actually won.
We will continue to conduct security compliance checks at retail locations in Iowa to guard against such issues here.
If you ever have a concern about Iowa Lottery products or operations, please call us at 515-725-7900 or e-mail us at firstname.lastname@example.org.