FAQ's & Tips

Below are answers to Frequently Asked Questions about selling Iowa Lottery products. We've also added in some other tips designed to ensure a smooth operation when it comes to selling Iowa Lottery tickets at your location.

Players must sign their tickets

Players presenting Iowa Lottery tickets to retailers must sign the backs of their tickets before they can be checked or cashed by clerks.

Iowa Lottery terminals will print paper receipts for every instant-scratch or lotto ticket that is checked or cashed. Two receipts will be printed - one for the retailer and one for the customer - if the ticket is a winner. Only one receipt, for the customer, will be printed if the ticket is a non-winner.

Retailers should be aware that this requirement is part of their signed agreement with the lottery to sell our products. Any failure to follow the lottery's terms and conditions may result in revocation, suspension or termination of their license or limitations on their ability to sell Iowa Lottery tickets.

We appreciate retailers' help and cooperation in implementing this and all lottery regulations.

Restock your terminal's paper supply

Check your paper stock often to prevent running out. All supplies for your lotto terminal are provided by Scientific Games. You may order paper and other supplies through the terminal using the "Special Functions." Or, you may dial 1-800-858-4744 to reach the Scientific Games hotline.

Cancelling Lotto Games

Powerball, Mega Millions, Hot Lotto, Lucky for Life and All or Nothing tickets cannot be cancelled.

Pick 3 and Pick 4 games can be cancelled. However, the ticket must be cancelled the same day in the same store where it was sold and before the sales cutoff for the game.

Close out customer after each sale

After each sale on the Extrema terminal, close out the customer by touching "Close Out Customer" at the bottom of the Customer Settlement screen.

When you close out the customer, the total is erased from the Customer Display Unit and the Powerball, Mega Millions and Hot Lotto jackpot messages are displayed for your customers to see.

800 number is for retailers only

The Iowa Lottery's 800 number is for retailer use only. It should not be given out to the public because the extra volume of calls can prevent us from responding as quickly to retail issues.

Watch lotto ticket expiration dates

Tickets for Iowa-only games (Pick 3 and Pick 4) expire 90 days after the drawing for which they are eligible. Tickets for multi-state games (Powerball, Mega Millions, Hot Lotto, Lucky for Life and All or Nothing) expire 365 days after the drawing for which they are eligible.

Credit card vs. debit card

If a lottery player hand you a card, it's important to ask the player which kind of card they have before you make the transaction. Lottery players can use debit cards to purchase lottery products. However, state law prohibits the use of a credit card to make a lottery purchase.

Amber Alert

Iowa's Amber Alert system is activated when the State Patrol reports that a child has been abducted and is in danger of being harmed. When an Amber Alert is issued, the Iowa Lottery will provide information to the public through two main sources: The flat panel screens at lottery retailers will show information about the case, and messages about the case will be sent to lottery retailer sales and validation terminals For more information about Iowa's Amber Alert System, visit